Frequently Asked Questions

We are in business since 2006. However, people behind SINGHOST.NET have been in IT industry for more than 6 years.

Yes, most of our servers are located in Singapore. That is why you can feel the access speed is faster when you browse our website in Singapore.

You can request for full refund within 30 days after the day you sign up with us (renewal will not be applicable). This refund policy only applies to Shared Web Hosting. Other services such as domain registration, servers, web design will not applicable for this.

Please send email to billing [at] singhost.net to request for refund. It would be very kind of you to let us know the reasons as well.

After you signed up for the hosting account, an invoice will be sent to you. We will deliver the account within 6 hours after you notified that payment was made. Sometimes we would deliver the account faster than that if we receive your email during office hours.

No, we don't offer any plans that you can set the features and/or limits, but our plan lineup spans the web hosting spectrum. We offer only one shared hosting package that have been expertly designed to fit your website.

It is better NOT to notify your current hosting provider. Here are the steps:

1. You need a hosting account with SINGHOST.NET. You can order a hosting account here: http://singhost.net/hosting/web-hosting.html
2. After you order and make payment, you will receive an account setup email after an hour or two.
3. With our hosting account information, you can upload your website and create email addresses.
4. It's time to go ahead and request a domain transfer with your domain registrar. Point the domain name to our name servers (find it in the welcome email) and wait until the changes have propagated.
5. About 24 to 48 hours after your domain registrar make the transfer, your domain should be pointing to your new hosting account with SINGHOST.NET and your website as well as emails should still be up and running without any problems.
6. Let a few days pass by just to make sure your domain points to your SINGHOST.NET hosting account everywhere in the world. You can now cancel your old hosting account with your old hosting company/email provider. To check: go to command prompt: type ping yourdomainname.com, if it returns your IP address (sent in welcome email), it would be correct.

We used to host customer accounts on single server. That is story of years ago. We have developed our hosting technology so that all new hosting servers will be clustered.

What does it mean by "clustered servers"?
Before Cluster technology was found, one single server will host all services: web, email, database, dns... It makes server overload easily. If server is down, all services will be down. "Clustering servers" is technology that a few servers will take care of the job, not only one.

What is the struture of SINGHOST.NET Clustered Server?
In order to host your account, we have the following servers:

• 2 DNS Servers
• 1 web and email server
• 1 primary database server
• 1 replication database server
• 1 secondary MX email server
• 1 data backup server

Our engineers design this structure to have every single thing backed up in case of hardware failure or downtime.

All of our new hosting servers are equipped with the following hardware specs:

• Brand: HP, DELL
• 1 quad-core processor or 2 dual-core processors
• 4GB of RAM minimum
• RAID-1 Storage controller (support instant backup with 2 hard drives)

HOSTCOMMERCE comes with RapidSSL® Certificate which is sold at US$75/year on their official website.

The file storage is used for the following services:

• Website
• Email
• logs, stats, other config files

while the database storage is only used for MySQL database.

Normally we will provide huge file storage and limited database storage due to the fact that database size is usually very small. They are counted separately (Database storage is not part of file storage).

Look at the URL of this page, the string singhost.net is the domain name. There are two parts to a domain, the domain name itself (singhost), and the TLD (top level domain) extension (.net).

The most popular TLD is the .com extension, it is synonymous with online business. But due to its popularity, getting a good domain name with '.com' is hard - most have been bought and are not available.

Most TLDs have a meaning behind them - .EDUs are used by educational institutes, and .ORGs are supposed to be used by non-profit organizations. A domain with a TLD of 'co.uk' is very likely British-based. There are other TLDs too, such as .cc, .tv, and .tk. These are all associated with either a company or with a country (such as .com.sg).

Having your own domain is very important for your business. It sets you apart from everybody else, and gives you a brand to work with.

Choosing a domain name is a major step for any individual or organization.

While domains are being registered at a record, new domain extensions and creative thinking still offer thousands of excellent choices. When selecting a domain name it is important to consider the purpose of a domain name, which is to provide people an easy way to reach your web site. The best domains have the following characteristics:

Short People don't like to type! The shorter your domain, the easier it is to reach and the less are the chance the user will make a typographical error while typing it.

Meaningful A short domain is nothing without meaning, 34i4nh69.com is only 8 characters long but would not be easy to enter or remember. Select a domain that relates to your site in a way that people will understand.

Clear Clarity is important when selecting a domain name. You should avoid selecting a name that is difficult to spell or pronounce. Also, pay close attention to how your domain sounds and how effectively it can be communicated over the phone.

Exposure Just like premium real-estate on the ground that gets the most exposure, names that are short and easy to remember are an asset. In addition to humans viewing your domain, you should consider search engines. Search engines index your site and rank it for relevance against terms people search for online. In order to maximize your sites exposure, consider including a relevant search term in your domain. Of course, this should only be considered if it still maintains a short, clear and meaningful domain.

Most people are unaware but they already use sub domains on a daily basis. The famous "www" of the World Wide Web is the most common example of a sub domain. Sub domains can be created on a DNS server and they don't need to be registered with a domain registrar, of course, the original domain would need to be registered before a sub domain could be created. Common examples of sub domains used on the internet are http://store.apple.com and http://support.microsoft.com.

SINGHOST.NET provide tools for you to create your own sub domain. Simple login to your cPanel to use the tool.

No. Provided that the domain is registered in your name (as it should be), you can simply update your Name Servers (from where you manage your domain names) to that of your new host.

To host with SINGHOST.NET, you only need to change the Name Servers setting to:

• dns1.singhost.net - IP: 203.211.144.60
• dns2.singhost.net - IP: 120.50.43.5

We have 2 nameservers:

• dns1.singhost.net - IP: 203.211.144.60
• dns2.singhost.net - IP: 120.50.43.5

Yes, you will have 100% ownership of your domains. Our role here is to register the domain for you and help maintain it. Feel free to ask us for the transfer code or unlock the domain if you want to transfer your domain to other companies.

Before you transfer your domain, please take 2 things into consideration:

1. You don't need to get both domain and web hosting from only one service provider. You still can maintain the domain with us but host elsewhere and vice-versa, buy domain from other companies and host with us. We offer domain registration and renewal with very low price comparing to others.
2. Some service providers will make it difficult for you to get your domain transfered. Some are even worse, they own the domain, not you. Be careful when you choose a domain registrar.

Yes, we do. In addition, we also offer Secure POP3 (POP3s) and Secure IMAP (IMAPS) based on our shared SSL Certificate for secure email transaction.

Yes, our webmail works just like Yahoo, MSN or Google mail. You can check you email everywhere with just a browser and Internet connection.

Yes, it does. Our email hosting works with most of email client software such as Outlook Express, Microsoft Outlook, Thunderbird... You can configure POP3 and IMAP. However, we recommend customers to use IMAP.

Our shared hosting server comes with SpamAssassin, the most trusted spam killer software. SpamAssassin is not enabled by default, you have to login to cPanel and enable it. Depending on your configuration, spam emails will be filter by their scores and marked with ** SPAM ** in the subject field. If SpamBox (another component comes with SpamAssassin) is enabled, spam emails will be delivered to a separate inbox, not main inbox. You still can check that special inbox later to find those fail-positive emails.

It depends on your maximum storage (specified in your hosting account). If you have a total of 10,000MB, you can't assign more than 10,000MB for an account. You will have to balance between web hosting data and email data. If you give a low storage for email account, once it's full, email will not be able to receive due to not-enough-space error.

Leaving emails on server is essential to anyone. That is why we offer huge amount of storage so that customers can use that space to store their emails.

We do backup the whole hosting account including websites, database, emails, settings... everyday. You should not worry because your data is always safe.