Ticket/Billing System
Every of our customers was provided a member account for online suppport/billing system. Please login here.It is recommended to use support ticket system rather than any other methods. Here are the advantages:
- You can keep track of the support problems and solutions.
- The problem is described clearer than talking over the phone. We do not have to spell something like A for America, T for Thailand, D for Denmark...
- You can attach any attachments such as screenshot, error message, etc...
- The support issue will reach appropriate support staff. Moreover, more sophisticated issue will be solved by more than one staff.
- Our staffs do not have to take note of your name, account, contact number while those information is already there on our system.
- Moreover, if the problem is not urgent, when you call in, we also suggest you to send us a support ticket.
Knowledge Base
Search through our Knowledge Base to quickly find answers to your pre-sales, billing, and support needs. Our Knowledge Base contains tutorials with step by step movies on how to do practically everything related to your account, hosting. This thing is amazing! 99% chance your question is answered already. Moreover, we also provide tutorials about web design, web programming, website marketing, search engine optimization, etc... Go to Knowledge Base.Phone
As discussed in the above section, in order to serve you better, please call us for the following matters:- Pre-Sale/Payment
- Lost account password (alternative is Forgot Password).
- Very urgent matters
- When we have not responded from your support ticket for more than 12 hours
