Menu Top left content

SingHost Terms Of Service

The following terms of service are designed to provide the highest level of service. By using our services, you are deemed to have agreed to and accepted the terms of this Terms of Service. In this document when we use the terms “we” or “us” it is a reference to SingHost.

1. General

Shared hosting is intended for the customers’ use only. Customer may not sublet, sublease, subhost, or give away any portion of the resources to anyone other than the subscriber. Examples include: creating sub-accounts for other people (for profit or otherwise), hosting of multiple commercial or non-commercial entities that are not directly owned by the customer, resale of sub-accounts, etc. SingHost retains the rights to terminate any account immediately if the account is found to be in breach of the terms.

2. Content

All services provided by SingHost are meant to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any local or international law is prohibited. This includes, but is not limited to: copyrighted material, material judged to be threatening or obscene, material that jeopardises national security, or material protected by trade secret or other laws. The subscriber agrees to indemnify and hold harmless SingHost, from any claims resulting from the customer’s use of SingHost services which damages the subscriber or any other parties. Examples of prohibited content include, but are not limited to the following:
  • Content that is defamatory, harassing, abusive or otherwise objectionable
  • IRC software
  • Pirated software
  • Hacking sites, programs or archives
  • Warez sites
  • Phishing sites
  • Distribution of music files or any other material in which the account holder does not own the copyright.
  • Adult sites
  • Pharmaceuticals/Drug Sites
  • Game Servers (dedicated game server programs)
SingHost will be the sole arbiter as to what constitutes as a violation to this provision. Content that does not meet these standards will be removed without any prior notice. The responsibility for ensuring compliance to illegal or unlawful activities rests primarily with the customer. We will not, as a standard practice, monitor our customers to ensure that they comply with this policy or any applicable laws. However, when we are aware of these activities, action will be taken to suppress these activities, including but not limited to, removing the information, shutting down an account or website, or any other action deemed suitable. From a security standpoint, we recommend that all its customers assume that all of their online communications are inherently insecure and take steps to enforce the security of information transmitted. SingHost cannot take any responsibility for the security of information transmitted using SingHost facilities. SingHost will not monitor the content of emails sent or received by its subscribers unless required by law, governmental authority, or when public safety is at stake. To maintain the operation of SingHost’s networks, and to comply with public safety, court orders, subpoenas, summons, discovery requests, warrants, statutes, regulations, or government requests, we may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a web site residing on our servers. We assume no obligation to inform the customer that this information has been provided, and in some cases may be prohibited by law from giving such notice. SingHost expects that its customers who provide Internet services to others have to comply fully with all applicable laws. The failure to comply with any laws will violate our policy. In subscribing to services from SingHost, subscribers indemnify SingHost for any violation of the service agreement, law, or SingHost policy, that results in loss to us or the bringing of any claim against us  by any third-party. This means that if SingHost is sued because of a subscriber’s activity or customer of a subscriber’s activity, the subscriber will pay any damages awarded against SingHost, plus costs and reasonable attorneys’ fees. To report cases of prohibited content, please send an email to support@singhost.net, and an investigation will be conducted. Account holders in violation of any local or international law will not be condoned and actions will be taken.

3. Resource-intensive Scripts

Any website or scripts that utilises a higher than accepted amount of server resources (such as, but not limited to, CPU cycles, RAM usage, and network resources) will be given the option to reduce the resource utilisation to an acceptable level, or upgrade its web hosting service to a higher plan that can accommodate the server resource usage. Websites or scripts constantly found abusing common server resources will be suspended and/or terminated. Resource-intensive scripts such as Magento (as per Magento’s developer’s advice), PennyAuction, GroupBuy are not allowed to be run in a shared hosting environment.

4. Housing of any of the following files is considered a violation of the terms of service:

IRC – We currently do not allow IRC, Egg Drops, BNC, or IRC bots to be operated on our servers or network. Files with references to IRC or any likeness thereof are prohibited. Also any program that acts like an IRC server or that provide chat functions that run as background processes are not allowed. Proxies – We do not allow proxy servers of any kind, whether for personal or business use. Files with references to any proxy or likeness thereof are prohibited. PortScanning – We do not allow any kind of portscanning to be done on or from our servers or network. ShoutCast Servers – We do not allow Shoutcast Servers due to bandwidth and load issues. Background Running Programs – We ask that users request permission before enabling persistent background processes of substantial load. Unauthorized background processes shall result in immediate termination of the account. SingHost maintains the right to cancel accounts at its discretion. PHP Shell – PHP Shells or any likeness thereof are prohibited. Files with any reference to PHP Shells or likeness thereof are prohibited.

5. Commercial Advertising (Email)

  • Spamming, i.e. the sending of unsolicited email, from any SingHost server or network is STRICTLY prohibited. SingHost will be the sole arbiter as to what constitutes a violation of this provision. This also includes Optin Optout mail programs and mail that either directly or indirectly references a domain contained within an account at SingHost.
  • Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by SingHost customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any SingHost-hosted domain, or referencing any SingHost account, is prohibited.
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this terms or the terms of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks is prohibited.
  • Email address cultivating, or any unauthorized collecting of email addresses without prior notification of the email address owner is strictly prohibited.
  • Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org is prohibited.

6. Server Abuse

Any attempts to undermine or cause harm to a SingHost server or customer of SingHost is strictly prohibited including, but not limited to:
  • Logging into a server or account that you are not authorized to access
  • Accessing data or taking any action to obtain services not intended for you or your use
  • Attempting to probe, scan or test the vulnerability of any system, subsystem or network
  • Tampering, hacking, modifying, or otherwise corrupting or breaching security or authentication measures without proper authorization
  • Transmitting material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines with the intent or effect of damaging, destroying, disrupting or otherwise impairing a computer’s functionality or the operation of the System
  • Interfering with, intercepting or expropriating any system, data or information
  • Interfering with service to any user, host or network including, without limitation, by means of overloading, “flooding,” “mailbombing,” or “crashing” any computer system
You will be held responsible for all actions performed by your account whether it be done by you or by others. All sub-networks of SingHost and all account holders must adhere to the above policies.

7. Scheduled Maintenance and Downtime

SingHost will use its commercially reasonable efforts to provide services 24 hours a day, 7 days a week. Customer acknowledges that from time to time the services may be inaccessible or inoperable for various reasons, including periodic maintenance procedures or upgrades (“Scheduled Downtime”); or service malfunctions, and causes beyond our control or which are not reasonably foreseeable by us, including the interruption or failure of telecommunications or digital transmission links, hostile network attacks (e.g. denial of service attacks), or network congestion or other failures. SingHost holds no responsibility for downtime resulting from a user’s actions.

8. Customer’s data

  • SingHost will never use or sell existing customer data on our servers, any purpose.
  • SingHost is not responsible for data loss or for data loss due to third party software that is not maintained and managed by us.
  • Customers have the full responsibility for all files and data and are to maintain their own appropriate backup to safeguard their data. We are not responsible for the data residing on your account.
  • SingHost will not be liable for any data loss that are not within our control, such as in the events of hardware failure, time difference between backed up data and point in time of failure.

 9. Fair use on Bandwidth / Data Transfer And What “Unmetered” Means

SingHost does not set arbitrary limits on the exact amount of resources a customer can use. In good faith and subject to these Terms, SingHost makes every commercially-reasonable effort to provide its customers with the resources needed to power their web sites successfully, as long as the Subscriber’s usage complies with these Terms. By not setting arbitrary limits on resources, we are able to provide simple, consistent pricing to Subscribers for their websites. In order to ensure a consistent and quality experience for all Subscribers, SingHost has automated safeguards in place to protect against any one website from consuming too many resources, and adversely impacting the other Subscribers until we can evaluate said site’s resource needs.Our offering of “unmetered” services is not intended to allow the actions of a single or several Subscribers to unfairly or adversely impact the service experienced by other Subscribers. SingHost’s web hosting service hosts multiple Subscriber web sites from the same server, and allow them to share server resources. Our service is designed to meet the typical needs of individuals and small business website Subscribers. It is NOT intended to support the sustained high demands of large enterprises, international businesses, or non-typical applications better suited to a dedicated server. SingHost does not set arbitrary limits on the exact amount of traffic a website can receive or on the amount of content a Subscriber can upload to his/her/its website in a given month, as long as the Subscriber’s use of the Services complies with these Terms. In most cases, a Subscriber’s web site will be able to support as much traffic as the Subscriber can legitimately acquire. However, SingHost reserves the right to limit processor time, bandwidth, processes, memory, or number of files, in cases where it is necessary to prevent other Subscribers from being negatively affected. To prevent excessive bandwidth usage in a shared environment, and to maintain the quality of data transfer rates for each shared hosting customer, certain heavy bandwidth-intensive sites are discouraged, such as, but not limited to, the following: file sharing (music, video, etc), game servers, etc. Bandwidth usage is checked daily, and successive abusers will be required to upgrade their plans, or failing that, may be subjected to immediate account suspension. For users that require high data transfer rates, higher resources, and dedicated bandwidth, you should consider upgrading to a VPS account or Dedicated Server to ensure the best resources for your website. Dedicated bandwidth is only applicable for non-shared web hosting.

10. Backups & Restoration

Backup Remote Automatic Data Backup (For Files & Folders) SingHost provides free data backup for WEB HOSTING plans, and disaster recovery service for VPS HOSTING plans. The data backup service is a user-managed backup application, allowing customers to administer their own backup and restoration services from their cPanel account.
  • All clients are expected and encouraged to perform their regular backups to their local storage/computer.
  • All clients are urged to perform backups prior to any major updates to their website.
  • All free data backups are merely provided as a convenience to clients and SingHost will not accept any liability for the availability and completeness of the client data backups.
  • SingHost will maintain up-to-date backups to our best efforts.
Data Backup
  • Data backup will be on a last 2 weeks – 1 copy per week basis
  • Free self-service backup & restore application in cPanel.
  • Regular automated backups.
Remote Disaster Recovery Backup SingHost provides free disaster recovery backup for VPS HOSTING plans. The disaster recovery service acts as an image-level backup solution for emergency cases. Disaster Recovery is designed for protecting data loss in emergencies of failure in our full systems and SingHost VPS Cluster Infrastructure, to ensure business continuity for SingHost and its customers in any severe events that may happen to our infrastructure.
  • All clients are expected and encouraged to perform their regular data backups to their local storage/computer.
  • All clients are urged to perform backups prior to any major updates to their website.
Disaster Recovery for VPS Hosting
  • Disaster recovery backup will be on a last 1 day – 1 copy basis.
  • Regular automated backups.
Restoration For Web Hosting plans:
  • SingHost provides a free self-service backup & available in all applicable cPanel hosting accounts.
  • Clients are able to conduct full account/single file/email/database/cron jobs/SSL Certificates restoration within their cPanel account.
  • Clients have to ensure that they have the required backup copy.
  • We will not accept any liability for any loss of data before or after the user’s restoration process.
  • SingHost provides assisted restoration services on a per request basis. Each request will be chargeable at S$25.
For VPS Hosting plan:
  • Disaster recovery services are purely administered in cases of complete server or hardware failure to restore all affected VPS accounts.
  • Clients are advised to perform regular backups for their VPS accounts, or subscribe to our off-site daily backup services.
  • The state of the hosting account will be according to the available backup copy. Any file changes made between the date of the backup copy to the current version will not be kept.
  • Individual file/folders restorations are not applicable for VPS Hosting accounts. Such requests will be chargeable at S$250 per incident.
Reinstatement and restorations of the account will be subjected to the availability of the backup copies.

11. Refunds

Refunds will be given at the discretion of SingHost. 30-Day Money Back Guarantee At SingHost, your satisfaction is our top priority and we strive to provide the best service we can. However, if you have tried us and decide that your plan does not sufficiently meet your needs, you may cancel within 30 days for a refund. The 30-day money back guarantee only pertains to basic hosting plans (for the “Web Hosting” category of products, such as Standard, Business and eCommerce) and only to your hosting service. Any setup fees are NON-refundable. The cost of the domain (e.g. SGD20 for .com and SGD60 for .sg) will be deducted from the refund amount if a free promotional domain was registered. Domain names are non-refundable, all registrations/transfers/renewals are final. This is because once a domain is registered/transferred/renewed, payments are made directly to the Domain Registry and we are unable to request a refund from them. However, the domain name will still be rightfully owned by the registrant. Domain refunds are only applicable if the registration was performed by a SingHost representative and was mistyped by them. All credit card payments are subjected to 5% transactional charges from our payment processor, which will be deducted from the total refund amount. For any billing discrepancies, customers can request for a refund or credit note for the amount overcharged, within 90 days from the date when payment is made. Any violation of SingHost’s Terms of Service Agreement shall result in no refund.

12. Limitations on Email

Sending mass emails (more than 200 email addresses per hour) on shared hosting accounts (for the “Web Hosting” category of products, such as Standard, Business, eCommerce etc) may cause your emails to be lost or sent unsuccessfully because of the shared usage of email resources. If you need higher email sending limits, you may consider our VPS plans (more information).

13. Account Setup, Termination, and Billing

Upon submission and confirmation of your order, SingHost reserves the right to process your order and invoice you for the fees. The account will be charged on the day the order is processed, regardless of the services’ activation date. Our system will automatically generate the invoice when your account is due for renewal. If you wish to terminate your account, contact our billing department for termination, and upon verification, your invoice and related subscription services will be stopped. Termination requests should be made with 1 month notice in advance. Customers may be billed for, on a pro-rated basis, for any outstanding charges. Cheque Orders: Accounts for subscribers who wish to pay by cheque will be setup when the cheque is processed by the bank and funds are received. Disabling of accounts due to overdue payment: Accounts will be disabled if payment is not received within 7 days of the due date. If your account has been disabled, you may be charged a reconnection fee of up to $150 in order to re-enable your account. Termination of accounts due to overdue payment: If the account is not paid within 30 days of the due date, the account will be terminated and all information within the account will be deleted. SingHost reserves the right to invoice you for subscription fees, should there be no termination requests for your services before they expire. Cancellation Procedure: Valid proof of account ownership will be required to terminate an account. This includes, but is not limited to, billing information in the form of a partial credit card number or other payment information, or the billing password. Non-secure information, such as the contact email address or account billing address, is not sufficient as a security verification. Late Fees: Payments overdue by 60 days will be subjected to a 10% late fee. Resuming service after suspension: Customer will still be required to pay for the hosting or domain charges incurred during the suspension period of the product. We will not offer any form of product fees reduction for the period of suspension. SingHost reserves the right to charge reactivation fees for services that are resumed after the suspension or termination phase.

14. Domain Names

For all newly registered domain names, customers have the responsibility to verify any web or other content related to the domain. This can be done by visiting the domain name in question. If there are any unknown content present, please contact us immediately and our support team will investigate and rectify the issue. Parked Domain Names: There is no charge for parking additional domain names. Virtual Domain Names: Additional domains that point to a sub folder (Virtual Domains) are free. Domain Name Transfers: SingHost shall not be held responsible for domain transfers. The account holder is responsible for completing any necessary domain name transfers. Misspelled Domain Names: For all domain registrations, SingHost will not be able to determine if the spelling of the domain name was intended or not. Ownership of deliberately misspelled domain names is common to cater to the different spelling abilities and nature of typographical errors of all internet users, apart from the ownership of the original domain name. Customers are to ensure that purchased domain names are spelt accurately and SingHost will not be able to provide a refund for misspelled domain names. Specific to only .COM.SG and .SG domains, you are able to request for a domain name change within 24 hours of the domain name purchase, however subjected to the availability of the new registration and SingHost Domain Management team’s approval.

15. Courtesy Services for Customers

All services such as backup and cPanel are provided for the courtesy of the subscriber. It is the sole responsibility of the subscriber to maintain the subscriber’s own backup of any data. SingHost is not responsible for lost data or for lost data due to third party software that is not maintained by SingHost programming staff. (cPanel is not associated with SingHost)

16. Non-disclosure of Confidential Information

SingHost agrees not to use any Proprietary or Confidential Information (“Confidential Information”) disclosed to it by the customer for its own use or for any purpose other than to carry out discussions concerning, and the undertaking of, maintaining and troubleshooting the customer’s account. Confidential Information includes, but not limited to, login information, passwords, files, databases (including, but not limited to, products, services, and customers), web designs, configuration information, or financial information of the customer.

17. Service Level Agreement (SLA) – 24/7 Support

SingHost offers 24/7 support for its customers. The support provided covers only services related to the Customer’s hosting subscriptions with SingHost, and does NOT include application support such as WordPress support, Joomla support, Outlook support, etc. SingHost’s provides a 6-hour resolution time guarantee, that applies to most hosting-related issues that are within our control. External parties included in such incidents, such as registrars, hosts, software/service providers, may delay resolution time. Resolution time may also vary due to more complex issues, and in these cases, the customer will be informed by our support team.

18. Prices and Quotations

Any quotations and prices provided by SingHost are accurate up to 30 days from the date of the email sent to the recipient, unless explicitly stated in the said email. For telegraphic transfers, do note that SingHost will not bear any bank charges for the payment. Please check with your respective banks for any additional charges levied on such transfers.

19. Access and Control Policy

When a new account or domain, as applicable, is registered with or transferred to SingHost or with one of its affiliates, the process requires and results in the creation of the following within the records of SingHost, in association with said new account or domain: i) Name of person registering; ii) email address; iii) user name; iv) password; and, v) associated payment information, such as Visa, Mastercard, etc., Credit Card Number & name thereon, etc. If a person contacts SingHost and claims that he or she is entitled to access to an account, website, or domain registered with SingHost or its affiliate but is without access (for any reason such as but not limited to forgotten password or forgotten user name, data loss or corruption on personal computer, improperly locked out, and so forth), SingHost will give access to the person who acceptably evidences he or she has substantially all of:
  1. name of the person with the registered;
  2. email address;
  3. the associated payment information of the person who registered, such as Visa, Mastercard, etc., Credit Card Number & name thereon, etc. (mandatory); and,
  4. a photo identification evidencing she or he is the rightful possessor and user of said credit card or payment medium (mandatory).
Otherwise, we will not give access and control to a claimant unless SingHost is served with a valid order of a court, agency, or appropriate Internet controlling entity such as Internet Corporation for Assigned Names and Numbers (“ICANN”), requiring SingHost to give such access and control to said claimant. Subscriber acknowledges and accepts that the foregoing access and control policies and procedures are the only way that notice(s) can be given and changes can be effected regarding said access and/or control; Subscriber acknowledges and accepts said access and control policy and procedure, agrees not to bring any claim in the form of a lawsuit or otherwise against SingHost arising out of its following said policy and procedure, agrees immediately to dismiss any claim so brought, and hereby releases SingHost from all liability and all claims for damages or any other liability whatsoever that may arise out of SingHost’s following said policy and procedure.

20. Transfer of Ownership

SingHost is not responsible to determine ownership of websites hosted by, accounts opened with, or domains registered with SingHost. By accessing SingHost’s system, registering, or using any of the services provided by SingHost, the customer, or any other person so accessing, registering or using, hereby represents and warrants that the information provided in connection with said registration, including as well information concerning ownership of websites, domains, and accounts, is true, accurate, and complete in each material detail. Any disputes arising regarding the ownership of any account, website, or domain hosted by, opened with, or registered with SingHost or any of its affiliates are subject to the terms and conditions of this section of these Terms. Customer acknowledges and accepts that the foregoing policies and procedures regarding transfer of ownership are the only way that notice(s) can be given and changes can be effected regarding said transfer of ownership within SingHost; and, further, that any other changes made directly by Customer or by others within the online records of SingHost or of its affiliates shall not be deemed effective to give notice to SingHost or its affiliates of any changes in said ownership.

21. Disputing Site or Account Ownership

Disputes sometimes arise between or among multiple persons claiming ownership of or rights in a site hosted by SingHost or in an associated Singhost account. SingHost is not obligated to resolve any such disputes. If multiple persons are claiming ownership of or rights in a site hosted by SingHost or in an associated SingHost account, and, in Singhost’s sole judgment, there is no certainty as to the ownership of or rights in said site or account, then SingHost will, to the extent of its knowledge and ability, notify said persons of the dispute and demand that said persons promptly, conclusively, and finally resolve the dispute in a manner which makes clear who the owner(s) and/or interest holder(s) is/are and in a manner which relieves SingHost of all liability or obligations concerning the dispute. Any actions taken by SingHost in such ownership disputes will be subjected to a fee of SGD25 for the administrative overhead for the investigative actions, and will be deemed due and payable immediately. If the disputing persons fail so to resolve the dispute within what SingHost, in its sole judgment, deems to be a reasonable time, then SingHost, at its option and without any obligation to do so, may, in accordance with and subject to the laws of Singapore, file an interpleader action in a court of competent jurisdiction within the Republic of Singapore for the purpose of allowing the contending persons to resolve said dispute and to reach certainty regarding ownership of or rights in said site and/or account. The person or persons conclusively and finally determined by the interpleader action to be the rightful owner(s) or interest holder(s) of said site and/or associated account shall be obligated to reimburse SingHost for all of its expenses relative to said interpleader action including without limit all its court costs and reasonable attorney fees. All amounts owed to SingHost under this process shall be deemed due and payable immediately after judgment or settlement is reached.

22. Notification of Transfer of Hosting Account Ownership

Please note that any changes to the owner and/or billing information stored in the account control panel must be changed by the Transferor or the Transferee. SingHost will not be liable for any inability to access the account due to a failure to release access information. We reserve the right to accept or reject the request for any reason in its sole and absolute discretion.

23. ICANN Domain Registrar Agreement

By signing up for a domain name with SingHost, you are governed by ICANN and its policies. The domain registrant agrees to abide to the ICANN domain legal agreements. For education purposes, you may refer to official ICANN site. ID Protection Service SingHost ID Protection service is available for all domains registered via SingHost. The ID Protection service acts as a proxy by showing the contact information for SingHost’s ID Protection service instead, shielding your personal information from public WHOIS searches. ID protection subscriptions can be obtained for all new domain registrations or domain transfers to SingHost.

24. General

Terms Of Service are subject to change without any prior notification. Anything not listed in the Terms of Service is open to interpretation and change by the SingHost management without prior notice. These Terms of Service are a legally binding contract between the subscriber and SingHost. By opening an account, the subscriber agrees to the above-stated terms. All prices, with the exception of the 30-day money back guarantee, are non-refundable and non-negotiable. The 30-day money back guarantee only pertains to shared hosting plans. Any violation of these Terms of Service will result in termination of the account. SingHost maintains the right to terminate accounts without prior notification. We reserve the right to remove any account with 15 days prior notice via email or by other means.